Remote support for your whole team, from technicians who know your setup instead of reading a script. No ticket black holes, no overpriced contracts— serving businesses across Traverse City and Northern Michigan.
Every request follows the same structured process.
Phone, email, or portal — whichever you’ll actually use.
Under 60 minutes during business hours, on average.
Recurring issues get flagged and fixed at the root, not patched or worked around.
<60 minutes, average
Pricing Structure
Itemized, clear, easy to understand
Salary + benefits + turnover risk
Bundled “all-you-can-eat,” heavily padded
Contract Terms
No length of term contracts
Full-time hire, no easy exit
Typically locked in for 3 years
Projects & exceptions
Scoped and quoted upfront, no surprises
Limited by one person’s bandwidth
Billed extra for projects or anything “not covered” in the contract
We quote for your business — your environment, your devices, your team size, your security needs.
Not every business has the same needs. We build what applies to you — nothing else.
No. Month-to-month, cancel anytime.
Almost all issues can be solved remotely or through a video call. In the rare event we need to get hands on existing equipment, we’ll either come onsite, have you ship it to us, or we’ll contract someone if you are too far away.
All new equipment is configured at our office and either brought onsite or shipped to you.
Itemized to your environment — devices, users, and security needs. No bundled “all-you-can-eat” padding.
BottTech is open from 7am to 4pm Monday through Friday with after hours and emergency support available.