Reliable IT Support
Designed for Your Business Needs

BottTech Cyber Security Solutions

We Manage IT

Say goodbye to “all you can eat” contracts and unpredictable break/fix bills. BottTech offers a smarter, budget-friendly help desk solution with low monthly retainers tailored to your team.

How Our Help Desk Works

At BottTech, we’ve redefined IT support to deliver value without waste. Our monthly retainer model ensures you get reliable, high-quality help desk support at a predictable cost.

Here’s How It Works

Low Monthly Retainers: Pay a right-sized fee based on your business’s number of employees.

Flexible Overages: If your support needs exceed the retainer, additional time is billed at the end of the month.

Efficient and Predictable: Most clients find their support needs align closely with their retainer, keeping costs low and services consistent.

Pairs Perfectly With Cyber Security: Our help desk service works hand-in-hand with our cyber security solution, ensuring that every issue is resolved with your business’s security as a top priority.

A Smarter Approach to Help Desk Support

Help Desk

Avoid Overpaying with Fully Managed Services

Traditional managed services often charge for more support than most businesses need. Our model ensures you pay only for what you use, saving you money without compromising quality.

Encourage Proactive Problem Reporting

Unlike break/fix models where issues might be overlooked to avoid extra charges, out monthly retainers encourage clients to report problems early – leading to real solutions, not bandaids.

Customized for Your Business Size

Whether you have 5 employees or 65+, our retainers are designed to meet your unique needs. No more one-size-fits-all pricing.

Comprehensive User Support

From troubleshooting software to resolving hardware issues, we’re here to help your team stay productive.

Fast Response Times

Get timely support when you need it most – no delays, no unnecessary escalations.

Expert Assistance

Our knowledgable team provides clear, effective solutions to keep your business running smoothly.

Flexible Options

Need more support one month? No problem – additional time is billed transparently at the end of the month.

What's Included in Our Help Desk Support?

Traverse City Help Desk Service
"BottTech's help desk retainer model is perfect for our business. We get the support we need without the outrageous managed services fees we were paying before."
Lisa
Hospitality
"BottTech's help desk team is responsive and reliable. I love that we can report problems knowing they'll be fixed, and the costs is predictable."
Dave
Retail

Ready to Simplify IT Support?

With BottTech’s retainer model, you’ll det reliable help desk support at a predictable cost – no contracts, no surprises.